Why does my iPhone say 'Mobile Service' instead of 'Cellular'?+
Apple uses different labels depending on the iPhone's language and region. US English shows 'Cellular' and 'Cellular Data'; UK English, Irish English, Australian English, and most other English-speaking locales show 'Mobile Service' and 'Mobile Data'. The menu path and behaviour are identical — only the wording changes.
"Cellular Plan Cannot Be Added" — what now?+
This is almost always carrier lock. Check Settings > General > About > Carrier Lock — it must read "No SIM restrictions." If it does not, contact the original carrier to unlock the device. Also confirm iOS is current under Settings > General > Software Update and you are on a stable Wi-Fi network.
QR code will not scan+
QR codes from eSIM providers are single-use. If you have already scanned it once it will not work again — request a new code from the provider, or use Enter Details Manually with the SM-DP+ address and activation code.
No service after installing eSIM+
Toggle Airplane Mode on and off, then open Settings > Cellular (or 'Mobile Service'), disable and re-enable the new line. Check Settings > General > About for a carrier settings update. If still no service, restart the iPhone and confirm Data Roaming is on for travel eSIMs.
How do I transfer my eSIM to a new iPhone?+
On the new iPhone go to Settings > Cellular (or 'Mobile Service') > Set Up Cellular or Add eSIM > Transfer From Nearby iPhone. Both devices need iOS 18.4+, Bluetooth on, and the same Apple Account. iOS 26 also supports Android → iPhone transfer on select carriers.
How do I delete an eSIM?+
Settings > Cellular (or 'Mobile Service'), tap the line you want to remove, scroll down and tap Delete eSIM (or Remove Cellular Plan on older iOS). Deleting on-device does not cancel the carrier plan — you still need to contact the provider to stop billing.
How many eSIMs can my iPhone hold?+
Every eSIM-capable iPhone (XS and later) can store eight or more eSIM profiles, with two lines active simultaneously. iPhone 13 and later can run two eSIMs active at once — earlier models needed one physical SIM as the second line.